Privacy Policy
1. Data Controller
The data controller responsible for personal data collected through this website is:
Bijak Counsel
52 Jalan SS 15/4, Subang Jaya, 47500 Selangor, Malaysia
Telephone: +60 3-5621 8374
Email: [email protected]
2. Personal Data We Collect
We collect personal data only when you voluntarily provide it, when you use our website, or when we engage in a consulting relationship with you. The categories of data we may collect include:
- Full name and professional title
- Company name and business address
- Email address and telephone number
- Enquiry details and correspondence you submit via our contact form
- Technical data automatically collected when you visit our website, including IP address, browser type, device type, pages visited, and time of visit
- Cookie data as described in our Cookie Policy
We do not collect sensitive personal data as defined under the PDPA (such as health, financial account, or biometric information) through this website.
3. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
- To respond to your enquiries and communicate about our services
- To provide and administer consulting engagements you have commissioned
- To maintain records of our professional relationship
- To send you relevant updates or information about our services, where you have consented to receive such communications
- To analyse how our website is used so we can improve its content and functionality
- To comply with applicable Malaysian law and professional obligations
We will not use your personal data for any purpose that is incompatible with the purposes described above without your prior consent.
4. Legal Basis for Processing
Under the Personal Data Protection Act 2010, we process your personal data on the following bases:
- Consent — where you have submitted an enquiry form or agreed to receive marketing communications
- Contractual necessity — where processing is required to provide consulting services you have engaged us for
- Legitimate interests — for website analytics and security purposes, to the extent that such interests do not override your rights
- Legal obligation — where required by Malaysian law
5. Disclosure of Personal Data
We do not sell, rent, or trade your personal data. We may share your data with:
- Service providers — third parties who assist us in operating our website or delivering services (such as web hosting providers, email platforms, or analytics services), who are bound by confidentiality obligations
- Professional advisors — lawyers, accountants, or auditors where necessary for our business operations
- Regulatory authorities — where required by Malaysian law or a binding legal order
We take reasonable steps to ensure any third parties with whom we share personal data maintain appropriate data protection standards.
6. Retention of Personal Data
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Malaysian law. In general:
- Enquiry and contact form data is retained for up to 12 months from the date of last contact if no engagement follows
- Data related to completed consulting engagements is retained for 7 years from the conclusion of the engagement, in line with standard business record-keeping practice
- Website analytics data is retained in anonymised or aggregated form
When data is no longer required, we dispose of it securely.
7. Security of Personal Data
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include secure server infrastructure, access controls, and staff training.
However, no method of data transmission over the internet or electronic storage is completely secure. While we take appropriate precautions, we cannot warrant absolute security of your data.
If you believe your data has been compromised, please contact us immediately at [email protected].
8. Your Rights Under the PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request that inaccurate or incomplete data be corrected
- Withdrawal of consent — withdraw consent to the processing of your data at any time, where processing is based on consent
- Cease processing — request that we stop using your data for direct marketing purposes
To exercise any of these rights, please contact us in writing at [email protected] or at our address above. We will respond within a reasonable time as required by the PDPA.
9. Cookies
Our website uses cookies to enhance your experience and to understand how the site is used. For full details on the types of cookies we use and how to manage them, please refer to our Cookie Policy.
You may control cookie preferences through your browser settings or through the cookie consent option presented when you first visit our site.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.
11. Children
Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will take steps to remove it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any change is published constitutes your acknowledgement of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the personal data we hold, please contact our data protection officer:
Bijak Counsel — Data Protection
52 Jalan SS 15/4, Subang Jaya, 47500 Selangor, Malaysia
Email: [email protected]
Telephone: +60 3-5621 8374
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your personal data has been handled in breach of the PDPA 2010.